USA & CANADA SHIPPING

After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12pm EST will not be shipped out until the next business day. If you order after 12pm on a Friday, your order will likely be shipped out on the following Monday.


INTERNATIONAL SHIPPING

After your payment is authorized and verified, it can take up to 48 hours to process your order, excluding weekends and holidays. Purchases made after 12pm EST will not be shipped out until the next business day. If you order after 12pm EST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.

 

STANDARD SHIPPING TIMES:

  • EUROPEAN UNION: 6-12 BUSINESS DAYS
  • UNITED KINGDOM: 6-12 BUSINESS DAYS
  • AUSTRALIA: 6-12 BUSINESS DAYS
  • REST OF THE WORLD: 12-17 BUSINESS DAYS

INTERNATIONAL EXPRESS SHIPPING TIMES:

  • ALL COUNTRIES: 3-5 BUSINESS DAYS
* International Customers are responsible for the payment of all taxes and duties.


RETURN POLICY

Any brand new, unused product can be returned for a full refund or store credit. Returns will only be accepted if the return shipment is processed at your local post office within 14 days from the date of delivery. A 10% restocking fee will be charged for all returns to cover the original cost of shipping. All items will need to be shipped to our return deport in Toronto, Canada at the cost of the customer (we do not provide return labels). In order to initiate a return please do the following:
 
1. Download, print and fill out this form.
2. Return your unused item with all original packaging to the following address:
 
Kingsbury Watch Co.
6A-170 The Donway West, Suite 222
Toronto, ON M3C 2E8
Canada
 
3. Once posted, please contact support letting us know the tracking number of your incoming return.


RECEIVED A DAMAGED ITEM?

If you have receive a damaged item, please reach out to our Customer Support and they will help resolve the issue.


HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once you notify us that you would like a return, we will give you a return authorization number and a return address within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.